The issue affecting Real User Monitoring (RUM) custom charts and dashboards across multiple realms has been resolved. The fix has been deployed, and data is now flowing normally.
Posted Apr 24, 2026 - 20:12 PDT
Monitoring
A fix for the issue affecting Real User Monitoring (RUM) charts and dashboards has been deployed and is being actively monitored across all realms; customers may now see data restored in charts and dashboards
Posted Apr 24, 2026 - 19:55 PDT
Update
We have identified an issue causing missing or incomplete data in Real User Monitoring (RUM) custom charts and dashboards across multiple realms. A fix is currently being rolled out and validated
Posted Apr 24, 2026 - 19:33 PDT
Update
A solution to address the issue causing missing or incomplete data in Real User Monitoring (RUM) charts and dashboards is currently being implemented. Our teams are actively working on deploying the fix and will continue to provide updates as progress is made
Posted Apr 24, 2026 - 19:02 PDT
Identified
We have identified the cause of the issue resulting in missing or incomplete data in Real User Monitoring charts and dashboards. We are implementing a fix and will provide an update within 15 minutes.
Posted Apr 24, 2026 - 18:22 PDT
Investigating
We are currently investigating an issue where RUM (Real User Monitoring) MMS data is being dropped, which may result in missing or incomplete data in charts and dashboards related to real user monitoring.
We are actively investigating and will provide updates as the situation develops.
Posted Apr 24, 2026 - 18:02 PDT
This incident affected: Splunk RUM (Splunk RUM Monitoring MetricSets).